The information contained on this website is provided solely for information purposes and is intended for users resident in Switzerland in compliance with the regulations in effect in Switzerland. By confirming this disclaimer, the user declares to understand and accept the following conditions:

The access to this website and to the available material may not be authorized for natural or legal persons who, by virtue of their jurisdiction (because of domicile, residence, nationality, place of business or other) are subject to restrictive rules which would involve the violation of applicable laws or regulations connected to the consultation of this website by the user and/or the publication or making available of information by PKB Privatbank SA. In particular, the information contained in certain sections or pages referring to products and services of PKB Privatbank SA is exclusively addressed to persons resident and/or domiciled in Switzerland. We also invite the user to consult the legal and privacy notices.

Furthermore, none of the content of the website represents an invitation, offer or advice to purchase or sell any type of investment. The content of the website is not intended for use by a natural or legal person located in a jurisdiction or in a country where solicitation, distribution or simple publication would be contrary to local law and regulatory provisions whereby PKB Privatbank SA or a company of its group would be required to hold the necessary registration or license. The products and services mentioned on this website are not suitable for all categories of investors and clients, and references are to be considered solely for information purposes and not as a purchase or sale incentive or offer.

Complaint – Swiss Banking Ombudsman

In the event of any dispute, the Client may contact his relevant advisor in person or may apply in writing to the Bank's legal department (Legal & Compliance Department) at PKB's registered office address. The Bank will provide a reply within a reasonable time frame.

In the event that no agreement is reached or agreed upon, the client can turn to the Swiss Banking Ombudsman, the competent mediation body for our bank and which acts neutrally and free of charge.  The client may address the Ombudsman in an official Swiss language or in English.

Swiss Banking Ombudsman
Bahnhofplatz 9
P.O. box
8021 Zurich


Client segmentation

The FinSA provides that clients of financial services providers are classified into the following categories: i) retail clients, ii) professional clients and iii) institutional clients.

To each category a different level of investor protection is assigned with respect to, for example, information obligations, suitability and appropriateness obligations, as well as documentation and liability obligations.

High-net-worth retail clients can declare that they wish to be classified as professional clients. If you are interested in applying for this change of classification, please contact your relationship manager who will discuss the requirements with you.